24/7 Customer Support in Hosting
All of our hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our services well before you make an order or you're an existing customer and you have any kind of question or a difficulty, you are able to contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles that need extra time to investigate and handle. Unlike various other web hosting service providers, our trouble tickets have a guaranteed max response time of only 1 hour, thus whatever the trouble is, it will be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 technical support services even on official holidays. All of your sites will be available constantly and so will we. With many different communication options, you'll be able to choose the most convenient method to get in touch with us and learn more about our solutions in case you don't have an account yet, or get assistance in case you are already among our customers. You're able to phone us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour answer time guarantee, although it hardly ever takes more than 20 min to receive assistance no matter the nature of the trouble. Using our customer and tech support services, we'll be available for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
Using our VPS plans, you will not ever have to wait for more than an hour to receive help for any kind of difficulty that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all the support tickets that you open through your billing Control Panel or email messages which you send to our technical support crew. Furthermore, we have local telephone numbers in a number of countries worldwide and a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the various means of communication, so whatever your question or problem is, there will always be someone to help you out right away. If you need help with third-party software, which you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive prompt support in general, let alone if you run an entire server, so every single dedicated server that we provide features 24/7 support with one-hour answer time warranty regardless of the matter. This service is free of charge for any kind of problems with your server or the software that was installed by our admins through the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you could send an e-mail, and the actual answer time for both rarely exceeds 30 mins because we have administrators available 24-7-365. In case you require general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you can use our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you will be able to add to your server package through your billing Control Panel.