There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a ticketing system. It’s the easiest means of communication for a number of reasons. In case no tech support staff representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste extensive pieces of information without needing to worry about typing errors, and in case a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in one location, so either party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to supply info or to adhere to guidelines, you will have to use no less than two different admin consoles and this number could rise in case you’d like to manage a number of domain names. Additionally, many web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Hosting

Our hosting plans come bundled with an integrated ticketing system, which is an integral part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the hosting service itself in one and the same place – invoices, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without ever signing out of your Control Panel. During the process, you may select a category and our system will present you with a variety of educative articles, which will give you more info and which may help you solve any given issue before you actually open a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you will not need a separate support platform to touch base with our help desk support team – you can do this on the spot in case you bump into a predicament. Opening a new ticket takes several mouse clicks and tracking down an older one is just as simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already opened. You can open a ticket whenever you wish since our support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and answer within the hour, even though it seldom takes this much to receive help. With Hepsia, you’ll have everything in one single location and you can just forget about using 2 or more platforms to resolve a simple issue.