Integrated Ticketing System in Hosting
Our hosting plans come bundled with an integrated ticketing system, which is an integral part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the hosting service itself in one and the same place – invoices, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without ever signing out of your Control Panel. During the process, you may select a category and our system will present you with a variety of educative articles, which will give you more info and which may help you solve any given issue before you actually open a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you will not need a separate support platform to touch base with our help desk support team – you can do this on the spot in case you bump into a predicament. Opening a new ticket takes several mouse clicks and tracking down an older one is just as simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already opened. You can open a ticket whenever you wish since our support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and answer within the hour, even though it seldom takes this much to receive help. With Hepsia, you’ll have everything in one single location and you can just forget about using 2 or more platforms to resolve a simple issue.