A live chat is one of the methods of communication offered by some website hosting providers as part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand anything in comparison to a telephone call with an agent. What's more, if the problem that you experience needs some time to be examined and resolved, you're able to do something else meanwhile instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service without charge as long as you have world wide web accessibility even if your web hosting provider is based in another country and they do not have a local phone number you can call.

Live Chat Support in Hosting

We provide a live chat assistance service for all hosting plans that we offer and we will help you with almost everything live. In case you don't have an account with our company yet, we'll be able to give you more info about the plans so as to help you to select the most suitable plan. In case you are an existing client, we are able to help you with any general or billing issue and even with plenty of common tech matters, for example an email address setup in a desktop e-mail client. When you can't phone us for whatever reason or you're in a country where we don't have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some issues need longer time to investigate and test, therefore you will need to open a support ticket to our technicians, however, we are able to save you time and assist you with quite a lot of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all of our future and active clients. In case you are searching for a new web hosting account, you are able to chat in real time to one of our representatives and receive more details about our semi-dedicated servers in order to select the best package for your sites. In the event that you already own an account with us, we can support you in a very timely manner with billing, general and first-level technicalmatters. Though sometimes you will need to open a support ticket since there're issues that cannot be resolved on the live chat, we will be able to assist you with numerous common tasks, like installing an email account in an email client or forwarding one domain name to another. Thus, you will enjoy timely support and you will save plenty of time.