In case you’ve got a website, a problem could always occur and it doesn’t automatically have to be connected with the hosting service itself. For example, something might go wrong when you update an application or some critical data can be edited or erased by chance. Whatever the essence of the problem might be, you will have to contact the respective help desk staff and ask them to retrieve a backup or to assist you in dealing with the problem that you’re encountering. How timely they’ll do that will predetermine the span of time that your sites will be unavailable. For specific websites such as community portals or online stores, a continued outage interval can too often mean lost users and cash. This is why, it’s of primary importance that you use the services of a web hosting company that offers not only a good support service, but also a timely one.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to get a reply to an email or a client support ticket. No matter when you contact us, we’ll get back to you within less than 60 minutes with any technical and sales queries you may have. In fact, our actual reply time rarely surpasses 20 to 30 minutes. Since we’re working 24x7x365, you’ll always receive support in a timely manner and we realize exactly how crucial that is in the digital age. As soon as you contact us, we will answer your enquiries. In case you confront any technical issue, we’ll cope with it instead of you, or we’ll supply you with all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team reps will be at your service all the time and they’ll answer any trouble ticket that you submit from our web hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you’ve got a general question in regards to your semi-dedicated server or you encounter some problem and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24-7 to tackle any technical, general or billing issue. In case you get in touch with us about anything that is within our power, we’ll solve it before we reply, which means that you won’t have to wait around for hours or even days while the problem lasts. If there is something that you have to do on your end, we will give you the required information – what possible solutions to try out, what actions to take, etc.