If you have ever had a hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for certain things it is better to speak with a live person on the phone instead of exchange support tickets or emails. If you want to learn more about a particular service before you purchase it or in case something small-scale should be made, for instance, it is far easier and a lot faster to do it live. If you are able to connect with representatives by phone, it is also very likely that you're working with a real hosting supplier, not a reseller. The type of support that you'll get on the phone varies between different providers - from standard matters to expert tech support. Typically most suppliers supply pre-sales assistance and first level phone support, while more complex tech issues are managed through electronic mail and tickets.

Phone Support in Hosting

In case you choose to purchase one of our hosting plans, you'll be able to speak with our customer support crew via phone for 14 hours every day. We can help you select the perfect plan for your sites as we realize that it's better to discuss this kind of issues with a live person. In case you already have an account, we can help you with all sales/billing questions and / or general issues, even with some technical troubles that don't need too much time or escalation to a system administrator because it'll be better to open a support ticket for time-consuming troubles and have all the communication in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

When you need more info about the semi-dedicated servers that we offer, you'll be able to call any of the three support phone lines we have worldwide - in the United States, the UK and Australia. Thus, you have the option to check ahead of time whether our services will be suitable for your sites. In case you are already our client and you have a semi-dedicated account, you will be able to contact us over the phone for 14 hours daily about any billing or basic questions. For entirely tech problems you'll have to employ our ticketing system in order to communicate with our tech support since someissues just need additional time to be resolved, still we can assist you on the phone with countless minor technical problems as well, saving you efforts and time.