Tech Support Channels
A 60–Minute Response Guarantee
All your help requests will be responded to in no more than 60 min after the ticket or email has been submitted. If your issue needs further assistance from an administrator, we’ll direct the ticket or the email to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for finding the best solution. Furthermore if you make use of the Managed Services package, any of the server administration tasks included there will be executed whenever you wish.
A First–Class Client Care Service
Our help desk support staff will be online for you 24/7 if you need help while working with the Website Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. Furthermore if you need help tackling the regular administration tasks on your dedicated web hosting server, you can have a glance at our Managed Services package, which includes data backup disk space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
Every dedicated web hosting plan comes with our free–of–charge Website Control Panel, which sports a fully detailed knowledge base plus a group of step–by–step video tutorials. Whenever you need help with the Website Control Panel, just press the Help or Videos buttons located in the top right corner.