1 hour ticket response
We are devoted to providing a swift and appropriate solution to each customer support ticket sent by a customer. Our seasoned customer care staff representatives will review your request and will think of the best option. We offer a 1–hour response time guarantee for all helpdesk tickets. Actually, our average support ticket response time has proven to be twenty minutes.
A First–Rate Help Desk Support Service
Each member of our client support staff has lots of years of experience in the hosting plans business and most of them have been with us for at least five years. They are all ready to answer all your questions in the most competent manner possible.
An Easy–to–Navigate Help Section
Incorporated into the Website Control Panel is an intuitive Help section, which offers various information sources. You can search through a routinely updated knowledgebase featuring web hosting account administration articles and website management articles, check our step–by–step video tutorials or take a glimpse at the F.A.Q. archive.